Returns are processed within 7-10 business days of package receipt and can only be issued to your original method of payment. Value 1. Alfresco dining essentials from Picnic Time & more, Wellness Refresh We do not sell or otherwise disclose personal information about our customers, except as described here. the eyelet hook has come undone after about 4 wearings. No, we do not currently ship to P.O. We accept returns via mail or in store. On your first online or in-store purchase! If you have returned a final sale item, it will be returned with a label you've provided. No transmission of data over the Internet is guaranteed to be completely secure. Not valid on e-gift cards or collaborations. We value our customers and respect your concerns about privacy. This website may contain links to other sites for your convenience and information. or by phone All software used on this site is the property of Alice and Olivia LLC or its software suppliers and protected by United States and international copyright laws. Please be aware that our efforts are ongoing as our current website provider implements the relevant improvements to meet WCAG 2.0 AA guidelines over time. Click to get 15% Off Your First Purchase of $250 or More. We need to answer your query and give you the best possible response, Improve our website and set default options for you (such as language and currency), This will make your user experience better. To check Final Sale items can not be returned or exchanged. Please note: alice + olivia can not be held responsible for returning, replacing or compensating for any lost items mistakenly returned to alice + olivia. Sale items 60% off and higher are cannot be applied to previous purchases. banking institution may require additional days to process your BUSINESS TRANSFER : We also reserve the right to transfer personal information we have about you in the event we sell or transfer all or a portion of our business or assets. Sale items 60% off and higher are final sale and cannot be returned or exchanged. Code We will take reasonable steps to protect the security and integrity of all personal information provided to us, including limiting the number of people who have physical access to our database servers, as well as employing electronic security systems and password protections that guard against unauthorized access. To send information to your friends, we ask for your friends' and your email addresses. Msg & data rates may apply. We hope that you are satisfied with your aliceandolivia.com purchase. Yes, you can return an online purchase in any of our alice + olivia prior purchases. We may make changes to this policy from time to time. Upon inspection, we will repair or replace your item free of charge if we determine that the damage is due to a manufacturing defect. All Rights Reserved. As of May 19, 2022, Alice + Olivia does offer international shipping policies. & Privacy. Attention: Chief Operating Officer In person returns to one of our retail stores (placed with a credit card) or orders placed with ShopRunner are free. If there are multiple parcels then you will need to buy a label for each parcel. This site or any portion of this site may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without express written consent of Alice and Olivia LLC. You must be logged into your When transferring data to other organisations as described earlier to deliver our service, we use secure file transfer protocols (SFTP). Type at least 3 characters to see search suggestions. To unsubscribe from alice + olivia *Your welcome code will be emailed to you! Please enter your promotional code in the space provided on the Message and data rates may apply. We do not retain the information you provide in connection with these features, except to send the requested content. How do I return an item? All tags must be attached. Alice + Olivia's designs channel an accessible kind of luxury that resonates with women all over the world. No adjustments to . Flattering pants are a staple of the brand, and many different styles can be found on their website, though timeless simplicity is a recurring theme. Service 1. View the, No. order. Order Status; Guest Returns; Shipping & Return Policy; Gift Cards . Type at least 3 characters to see search suggestions. Our website will always show a current document to ensure you know exactly how your information is being captured, used, shared and stored. The policy also describes the measures we take to protect the security of the personal information. Then, select the request return or exchange option for the particular order under the RMA section and complete the form. your order as a discount and will not appear on a line item basis. locations of the shipping address on your order. Terms When you set up an Alice and Olivia account you can create a We offer 2Day shipping for $25 or We now offer the ability to purchase an E-Gift Card online. SaksFirst Members get free Standard shipping on every order, no minimum spend or code required. Yes, exclusions apply. Does Alice + Olivia accept in-store returns? Usually to answer or respond to any queries related to the return after which time, your personal data is then deleted. These additions to the main line are every bit as fashionable as the clothing and just as high end. Alice + Olivia. Are you sure you want to remove the following product from the cart? We start processing orders immediately after they are placed Please allow 48 hours for processing time. Any unauthorized use terminates the permission or license granted by Alice and Olivia LLC. Also, if something goes wrong (, Send you messages by email, such as delivery updates, You will want to know when your parcel has been returned so you can get your refund or exchange. request which will also include a QR code and return label. order status without an account, enter your order number, associated Once your parcel has reached the retailer we will permanently delete your personal information from our systems. Please enter one order number in Step 1 and place all items in the one parcel. We use the information you provide to administer our contests, sweepstakes and other promotions. How good is their customer service for returns? . Go-to grooming picks for Dad, Fun in the Sun Be the first to hear about New Arrivals, special sales and invites to insider events. We collect items such as the IP address of the device you use to connect to the Internet and the pages accessed. We offer price adjustments within 7 days of your order being placed. We only use cookies when you visit our site to track site usage. For more information, please see our privacy policies. We use this information only to fulfill your request. Cannot be combined with any other promotions. You can create an Alice and Olivia account to store the personal information you use most often. This is so that you can return goods through our . Discover Timeless Designs, Print Dresses And Designer Denim For Every Occasion, From Casual Classics To Modern Statement Staples. If this was a store order, all store phone numbers can be found, Your order number can be found next to "order #" at the top of your order confirmation email. You warrant and agree that you . Terms & We will not include any other advertisements within the messages sent to your friends. For example, we may work with an outside company to: (a) manage a database of customer information; (b) assist us in distributing e-mails; (c) assist us with direct marketing and data collection; (d) provide us data storage and analysis; (e) provide fraud prevention; (f) provide customer service by phone; (g) administer surveys, contests or sweepstakes; and (h) other services designed to assist us in maximizing our business potential. Text STOP to cancel. CO-SPONSORED CONTESTS, SWEEPSTAKES AND OFFERINGS : Some of our contests, sweepstakes and other offerings that we may make available on or through our website or third party provider may be co-sponsored by another company. here. Final Sale items cannot be returned or exchanged. Go-to gear & clothes for the trending sport, Father's Day Gift Guide how you subscribed. As a result, your credit card information is stored by Sales Force Commerce Cloud, the third party that hosts our website. You must make your return within 21 days of the delivery date. Does Alice + Olivia require a receipt to make a return? Note: We're unable to offer exchanges as part of the online return process. "Forgot Password.". To check your Alice and Olivia gift card balance, please click here. If you are using a web browser or firewall that does not permit communications through secure sites, you will not be able to make purchases on our site. International shipping to certain countries is also an option. Yes, we accept gift cards online. However, if you need to return your unworn items you can request a return online. Consent is not a condition of any In store returns are free! You also may provide your birthday and gender, which we may use to personalize promotional offers if you chose to receive them. Upon receipt of returned goods, Alice + Olivia reserves the right to deny a refund if the merchandise does not meet return policy requirements. All content included on this site, such as text, graphics, logos, button icons, images, audio, data compilations, and software, is the property of Alice and Olivia LLC or partners and protected by United States and international copyright laws. Up" and fill out your email address. You also agree to receive marketing emails to the email address you provided above. You can use Alice + Olivia coupons to unlock discounts at their website. Please select one of the options to the right to begin the return request process. Based on our last check on May 19, 2022, Alice + Olivia was not allowing modification & cancellation policies. Does Alice + Olivia guarantee items with a free return policy? Free Shipping. You consent to our use of e-mail as a means of such notification. This item is sold out. Sale items 60% off and higher are final sale and are not If a notification is appropriate, we would endeavor to do so as promptly as possible under the circumstances, and, to the extent we have your e-mail address, we may notify you by e-mail. New York, New York 10014. Alice and Olivia LLC grants you a limited license to access and make personal use of this site and not to download (other than page caching) or modify it, or any portion of it, except with express written consent of Alice and Olivia LLC. Valentino Garavani Requests may be sent to customercare@aliceandolivia.com and are free of charge. Footwear must include the original shoe box in its original condition. Through ouronline booking system, you are able to send items back to the retailer via our network of locations worldwide at significantly lower cost than through your local Post Office. Get Started AGGREGATE STATISTICS : We may disclose aggregate statistics regarding user behavior as a measure of interest in, and use of, the aliceandolivia.com website or marketing vehicles (such as email) to third parties in the form of aggregate data, such as overall patterns or demographic reports that do not describe or identify any individual user. However, please note that temporary promotions or flash sale pricing cannot be applied to previous purchases. Feel free to express yourself with clothing that is fun, flirty, sexy, and sophisticated at Alice and Olivia. Alice + Olivia does offer free shipping policies. You have reached the maximum number of items allowed in your shopping bag. About . the return. . No items were found at the store selected. Verified (1) Best Coupon 15% OFF Code Sign Up for Emails to Get a 15% Off Alice and Olivia Promo Code Verified Opens Alice and Olivia site in a new tab l. Show coupon code Expiration date :. If you are shipping to California, Colorado, Connecticut, District EMAIL TO A FRIEND OR SHARING YOUR WISHLIST: You may be able to share certain content from this website with your friends. final sale and are not eligible for return, exchange, or credit Houd er rekening mee dat voor sommige leveringsopties een printer nodig kan zijn. Returns are processed within 7-10 business days of package receipt and can only be issued to your original method of payment. Please visit our full repairs Customer Service. status. The Activewear Wardrobe for Workouts and Beyond, What To Pack for Inspiratos Luxury Destinations, Saks Travels: The Ultimate Summer Roadtrip, 6 Styles For Building the Essential Summer Wardrobe, Our style guide for the season's top moments, Gear up for their favorite summer activities, Alfresco dining essentials from Picnic Time & more, Go-to gear & clothes for the trending sport, Women's Designer Clothing & Luxury Apparel, Earn at least 2,300 points with the SaksFirst Card, Limit the Use of My Sensitive Personal Information. only, without money or other value given in exchange. item is on order. aliceandolivia.com and return your original item using the above By signing up via text, you agree to View full profile. We'll be in touch within 72 hours to confirm your request. Our stores do not accept returns for online orders. other state will not include tax. Sales tax will be added to orders shipping to the following states: California, Colorado, Connecticut, District of Columbia, Florida, Georgia, Illinois, Massachusetts, Nevada, New Jersey, New York, and Texas. shipping activity, we do not ship to freight forwarders. Yes! history, select your current order number. You may not use any meta tags or any other "hidden text" utilizing Alice and Olivia LLCs name or trademarks without our express written consent. If you entered your phone number and have not received a We believe you should feel both informed and empowered when it comes to our handling and usage of your information. Not valid on Premium and Express shipping. Shop our extensive selection of Alice + Olivia dresses, jackets, tops, and more at Bergdorf Goodman to make a stylish statement anywhere you go. SERVICE PROVIDERS : We also may disclose information to outside companies that help us bring you the products and services we offer. All price adjusted items Returns that do not meet this policy will not be accepted and will be sent back to you. We are committed to making our information and products accessible to visitors with disabilities and are actively working to increase the accessibility and usability of our website, and in doing so, adhere to many of the available standards and guidelines. Saksoff5th.com return policy still applies to items returned under this offer. Number of messages received may vary. The latest head-turning heels, Trending Bags qVAfLY4rGL8BLeysite turnto.com. You can call Customer Service to find out if more of a particular or have been visibly worn. Prevent and detect fraud against us or you - essential to us all! We do not collect sales or use This license does not include any resale or commercial use of this site or its contents; any collection and use of any product listings, descriptions, or prices; any derivative use of this site or its contents; any downloading or copying of account information for the benefit of another merchant; or any use of data mining, robots, or similar data gathering and extraction tools. of Columbia, Georgia, Illinois, Nevada, New York, or Texas you will What information we collect, why and how we use the information; Your rights relating to personal information. varies. On your first online or in-store purchase! Overnight shipping for $30. You can create and share your PayPal, Affirm and Alice + Olivia gift cards. Alice and Olivia is happy to repair damaged merchandise that is a Shipping is always free and returns are accepted at any location. The trademarks, logos, service marks and trade names displayed on our website are registered and unregistered Trademarks of Alice and Olivia LLC and/or others and may not be used in connection with products and/or services that are not related to, associated with, or sponsored by their rights holders that are likely to cause customer confusion, or in any manner that disparages or discredits their rights holders. order for you. Customer Service will reach out to you directly upon receipt of your non-alice + olivia / final saleitem. Our online contests or sweepstakes are restricted to entrants who are at least 18 years old. order details, see your order status and track your order. Msg frequency A small processing fee is deducted from the amount refunded as are shipping costs. Note: We're unable to offer exchanges as part of the online return process. Following such a sale or transfer, you may contact the entity to which we transferred your personal information with any inquiries concerning the processing of that information. On your first online or in-store purchase! You can return your unworn items by visiting To request your return or exchange, please log into your International Checkout account and click the request return or exchange option. We would only hold order and delivery information you cannot be identified from this data. This self proclaimed "girls girl brand" has a . If you have any questions or would prefer to request your return by phone, please call customer service at 1.800.401.8211 (Monday Friday 9am to 6pm EST). We will post updated versions of our policy on this page of our website. ONLINE PURCHASES : To process your purchase, we ask for information such as your name, billing and shipping address, telephone number, email address and payment card information. Offer valid at saks.com only. are considered final sale and are not eligible for returns. Sign in for a faster checkout. To sign up, we may ask you for information such as your name, email address, postal address, telephone number, birthday, gender, shopping preferences and email preferences. Mail in returns have a $15 restocking fee, which will be deducted from your refund. We researched this on May 19, 2022. When an item is marked as Final Sale it cannot be returned or We will make two attempts to contact you regarding your item(s). unanticipated delays. We will enforce our Trademark rights to the fullest extent of the law, including the seeking of criminal prosecution. . Protecting your personal information is a priority. Wishlist to store and share items that you are interested in and not *Your welcome code will be emailed to you! We're sorry to see you go! You may send as many returns in one package as you wish, so long as you comply with any limitations of the service chosen. Alice and Olivia has a consumer rating of 5 stars from 2 reviews indicating that most customers are generally satisfied with their purchases. Aggregate information is non-personally identifiable/anonymous information about you, such as age, gender, types of products purchased, pages you access most frequently or search terms you enter. Shopping Bag page and hit the Apply button. We may also track certain information about the identity of the web site you visited immediately before coming to our site. here. Transactional information (non-personally identifiable) about your purchase such as the order number, date, original delivery courier and retailer. How long is Alice + Olivia's return window? You can also share your list by email with friends and family. refund onto the original payment card within two weeks. If you entered your email address and have not taxes in all states. Skip navigation. Closures: 5/26 Hours: 9:00 AM - 1:00 PM 5/29 Hours: Closed We promise that all inquiries will be responded to within 3 business days. View designer exclusions Bold new sneaker arrivals, Father's Day Gift Guide received and processed in the warehouse. At this time, we do not offer gift-wrapping. Additionally, all items labeled as Final Sale are not eligible for price adjustments. This website endeavors to conform to Web Content Accessibility Guidelines 2.0 Level AA (WCAG 2.0 AA). However, for us to be able to provide our services to you, we must share your data with the following categories of companies: In some instances, for example, for a home collection, you may be contacted by the third party directly to arrange the most convenient method of collection. To check your balance, click Only a few left. After this point, the retailer will process your return and arrange for your refund in accordance with their specific returns policy. We always try to provide complete, accurate, up-to-date information on our web site. Additionally, Alice and Olivia coupons are available for all types of deals, from free shipping to clothing discounts. When you create an account, you have the option to store your credit card information. Many states require purchasers to file a sales/use tax return at the end of the year reporting all of the taxable purchases that were not taxed and to pay tax on those purchases. In those situations, our co-sponsors will have the right to use your information for their own purposes, in accordance with their own policies. The classically elegant crewneck pullover is given a whimsical update with colorful butterfly embroidery. Established in New York in 2002, Alice + Olivia is a womenswear brand made for the free-spirited woman. We are also not responsible for any shipping costs acquired to return your personal item(s) back to you. We are not responsible for lost packages returned through a carrier of your own choosing. the store closest to you. We act as both the data controller and the data processor, so the company that is responsible for your privacy will be us - TSB Returns Ltd, or the retailer that you purchased your goods from. These companies may collect information about your visits to our web site and your interaction with our advertising and other communications. Already a member? to the original place of purchase. They dont generally identify you as an individual but instead prompt to complete information, as soon as they have gone beyond their useful life they are deleted. You should carefully review their privacy statements and other conditions of use. However, please note that temporary promotions or flash sale pricing Does Alice + Olivia offer a money-back guarantee? Are you sure you want to remove the following product from the cart. From here, you can view Alice and Olivia LLC grants you a limited license to access and make personal use of this site and not to download (other than page caching) or modify it, or any portion of it, except with express written consent of Alice and Olivia LLC. PLEASE NOTE OUR RETURN POLICY: You must make your return within 21 days of the delivery date We will not accept merchandise that has been worn, altered, or washed. -To notify you of new or additional products, services, and promotions that might be of interest to you In addition, we may send you and otherwise correspond with you, about products, services, companies, promotions, contests and events, sponsored by us and others, that we think might interest you. We are always striving to securely protect the data in our care and we aim to operate at least at industry standard. e-mail address and billing zip code under check order status. California residents, please see our California Privacy Policy for additional information about what personal information we collect about you and how we use and share your information. select your current order number. If you wish to exchange an item, please place a new order on $795.00 Comparable value $795.00. Msg frequency All Right Reserved. Founded by Stacey Bendet, whose aim was to make the ultimate pair of pants, Alice + Olivia has expanded into a fully-fledged lifestyle brand, offering ready-to-wear, gowns, shoes, accessories and bags. Sale items may be returned but Final Sale cannot be returned or Consequently, your data is held on secure servers on the Google cloud located in the EEA. text, please contact AUTOMATIC INFORMATION : We receive and store certain types of information whenever you interact with us. Please note that the welcome code is only We do not offer exchanges at this time. We currently use a service to scan our website for accessibility issues, which are corrected as soon as they are discovered. Offer valid on saks.com only (excludes Saks Fifth Avenue stores, Saks OFF 5TH stores, We will not accept merchandise that has been worn, altered, Type at least 3 characters to see search suggestions. All the time. Be the first to hear about New Arrivals, Special Sales and Invites to Insider Events. Vibrant, summer-ready styles, Christian Louboutin In addition, it is our policy to never send your credit card number via e-mail. When accessing a secure site, the first characters of the site address change from "http" to "https." 450 West 14th Street CUSTOMER SERVICE: If you communicate to our customer service team by email or by phone, we may ask you for information such as your name, email address, zip code and telephone number. Unworn clothing or accessories can be returned for up to 21 days, with the exception of Final Sale items. The label's vacation-ready styles, Summer Accessories To Buy Now Promotional codes can also be added during checkout on the right-hand side of the page in the Order Summary. the item has shipped, at which point the charge will be complete. is made over the internet. Refer to the help instructions for your browser to disable cookies from alice + olivia. To unsubscribe from alice + olivia Return Options Return Method Return an item in a few easy steps Start by providing some information about your purchase so we can locate your order. Privacy, We're sorry to see you go! You can start your return by using our simple online tool. If at any time customers need assistance placing orders or tracking orders status, they may call Customer Care at 1.800.401.8211. Tax calculations are based on state and county locations of the shipping address on your order. result of a company approved manufacturing issue within 6 months of We are available to assist Monday-Friday 9am-6pm EST. Shop Modern Designer Clothing For Women At Alice + Olivia. Does Alice + Olivia accept in-store returns? Valid at alice + olivia retail stores nationwide and on Can I return in an A+O store something that I bought online? Additional Information for ALICE AND OLIVIA. Your Location of This Business 1011 N RUSH ST, CHICAGO, IL 60611 . Companies within the same group as TSB Returns Ltd. Companies that will help us return your parcel to the retailer, such as payment service providers, warehouses, freight companies, and customs, Professional service providers such as website hosts and I.T service providers who help us run our business, Law enforcement and fraud prevention agencies to ensure we tackle fraud, The right to be informed about how we use your data (which is what we are doing in this document), The right to access personal information we hold about you, and the right to request correction or deletion of this data, The right to complain to your data protection regulator - The ICO in the UK. You can track orders and view your order history.