Horrible, unattractive, overpriced garbage they sell, in my opinion. I will NEVER buy anything from this joke of a company again. Georgia and Lahnna were informative and price conscious. He was wonderful..!! They're LIARS! Please go to Crate and Barrel/cb2 and buy your furniture as they have an Excellent service. I purchased a blanket online. To the contrary, they were candid while being very, very nice and professional in explaining which items they thought would work and why. In a large living room, you might want an arcing floor lamp. Absolutely ridiculous delivery charges. I'm sorry - that's not what the gift card itself says, and its 2018: I'm pretty sure WE can figure out how to do an online transaction. Between design consultations and answering the phones I was literally unable to get either one's attention during my half an hour visit. save. Why? Worked with Hailey who was very patient and gave helpful design advice. My experience with service here were quite positive, but the store is quite small and doesn't carry a lot of things. * Come to find out, the part we paid out with my debit card went towards a "gift card" without my knowledge. He then said the leadership teams want him to verify. Ordered a dining room table in January (4 months ago) was originally told it would be here in February then I got an email in Feb saying it wouldn't be here till April. I have to say it looked nice initially but that's it. Appalling customer service. After some additional investigation we discovered that there a quality control hold on our order and the couch would have to be sent back to the factory. Quite a sales pitch, eh? Thxs & Happy New Year! Poor delivery process. Select upholstered furniture items including some sofas and chairs are made-to-order, so shoppers can choose from the available fabrics and finishes of their choice. They also carry some locally appropriate stuff which is appreciated, California and SoCal items, Palm Springs prints etc. My only regret was not approaching Michelle initially. Do NOT spend your money on this. Especially if you are having issues with your order (which, tbh, usually happens with corporate West Elm), if you come in, the staff here go above and beyond to try and help you. Delivery issues. We attempted to buy a trundle bed from them in May, 2018. We have a variety of West Elm products in stock, including Furniture, Decor, and Seating. Andres G. has been stellar and true "artist" designing Rockstar for WE! Badly. Luckily, they called the 'public' customer service line and they were helpful. Highly disappointed West Elm shopper. Went to the store to try to order glass replaced globe that broke while GENTLY cleaning. I walked in here the other day looking for a comfortable couch. The sales associate did NOT notify me that my purchase was transferred to a gift card during this time. It has personality, but it's also clean and hip. One cashier walks up to the register. I had an amazing experience in the store today! We sincerely hope that whatever your interaction with this site, that it is helpful and timely for you, and that the product information here guides you to the best outcome for your daily life. Does not allow UPS to send packages to UPS access points nor to call the customer to let them know the package has arrived. This is ridiculous! I will never be returning to this location I would rather shop at other stores for a better price or even online for a much better experience. if he would of told me he is leaving i could ask receptionist to take him to service parking so he could start unloading. Many of their bedding options are Fair Trade Certified and include materials such as organic cotton, sustainably sourced TENCEL, Belgian flax linen, and hemp. It's a shame. Does Chairish have West Elm items on sale? I love the couch, but West Elm won't do anything to help us get it finished by a professional because we've had the couch for so long and because this meets their standards. I'd like to add that there were no customizations to our order other than having the chaise lounge on the couch moved to the right side instead of the standard left side. $5.00. The only nice employee in the whole store was the Asian woman working last night who made small talk while we waited for our item after she finished ringing her own customer up. 100% . This is fraudulent. . This review is intended for the crap operations in dealing with the logistics of the company; i.e. They have been telling me for months that someone will call me to schedule a delivery. The one who helped us with our item (if you can even call it help) left us feeling like we were bothering her just because we wanted to buy something and was such a buzzkill to do business with. Every time I shop here, I regret it. But then one of the back cushion's filling became dented; I have no idea how it happened. Surprisingly, they don't allow reviews. Update after 2 months. I picked the order up, one box was given to me, I asked about a box next to it thinking it went with my order. Diane is also amazing and the entire staff, especially the stock room people. She didn't acknowledge what I was saying. Rugs can be a great way to tie a room together or enhance the decor of a space, and West Elm shoppers have their choice of area rugs, entryway rugs, indoor/outdoor rugs, baby and kids rugs, kitchen mats, door mats, and bath mats. So, we asked to speak to a Manager. The second time we were here to checkout curtain and curtain hardware. You DON'T leave paying customers waiting. everyone says, it is not them, it is their delivery company and i have to speak with them! Only had received half my order of picture frames from Pottery Barn --with no notification the other half of the order isn't arriving--for months. The staff here are ridiculously friendly and helpful. I really recommend doing some antiquing and thrifting before spending thousands on manufactured wood that won't last. I really don't understand why someone who is obviously not into customer service would be in retail. - Lastly, the delivery person accidentally stepped on the cushions with his shoes. they gave us 2 hrs time frame for delivery; 1-3pm for august 30th. Here's why they won't succeed in this location: lack of inventory on the floor and horrible (if even existent) service. I can't believe I spent so much with them and got treated like this. This is where they sell floor models in addition to . The cons: Some concerns about perceived quality of some coffee tables. I bought all my lighting from west elm, open box at the outlets in my last house. I love that they have such great stuff at great prices. At this point, we will be sending back our order and starting again with a reputable local furniture company. He was very empathetic, informative, reassuring and forthcoming in addressing my interest, "slight hiccup" and eventual purchase of what is now my favorite piece of furniture. Needed a replacement globe for their Eclipse Chandelier which they still show in their catalog. For 5 months never heard a word. Discover West Elm furniture and decor on AptDeco, up to 70% off. Store staff is not of much help either. See how it all works here. Customer Service - NONEXISTENT! No one could help me. There were things that we want to feel in person before getting so we came to the store. I asked to speak to a manager, sent emails, nothing. Also there were not enough display tv stands when we went to visit unfortunately. This site's sole purpose is to help you make the decision faster and with more peace of mind. Just expected a little more options when ordering such an expensive "custom" item. We called a 3rd time to flag the missing leg. They just don't care! Shop for clearance and outlet items at West Elm Canada. Terrible Customer Service BEWARE OF THIS UNTRUSTWORTHY STORE We received an email from this store asking us to try the store for the first time and offering a coupon that stated in the Subject line and in large type on the coupon "15% off EVERYTHING IN THE STORE", and stated below that the coupon could be applied to anything in the store. For seating around their dining tables, West Elm has a nice selection of modern dining chairs, benches, and banquettes to choose from. Would never buy there again. You can see why AMAZON, and putting these retailers out of business it's called CUSTOMER SERVICE. Her attitude needs a check and she cannot just come up here in our friendly Solana neighborhood and be a sassy mean girl. A thousand dollars is nothing to you but it is significant to us. The pros: A pretty selection of interesting, modern dining furniture. They've very nice furniture at a very Hugh price. Will never order furniture from them. I'm not an expert by any means, so this was extremely helpful. They said that talking to the distributors directly is the only thing we can do at this point. That too was a lie. I don't why). We were in the store 30+ minutes, pulling out sleeper sofas, clearly looking for furniture and no one spoke to us. And good luck on finding much from the catalog. We were first put on hold, then hung up on. (very bad customer service, again). One of my favorite things about West Elm is how they empower and support local, small businesses. worst customer service I have ever seen in a retailer. In Store Personnel is the only good part of West Elm. $5.00. I was told that the award certificates would be available through the secure message center at the bank that services your credit card. I now have to wait another week for the base because the store messed up my order. How many vintage West Elm items does Chairish have in stock? The quality is beyond reproachit's fantastic. They promised to send us the tracking number, never got it. Very bad quality furniture. Then, I saw the exact same product at Bed Bath & Beyond for $150 (the box was opened so I could truly compare)!! Customer service doesn't exist. Let's clarify this again--I paid by phone, and was buying furniture, not a gift card. The chairs? Overall, Lawrence is amazing. The dining table had multiple very obvious manufacturing flaws. A gentleman who worked there came up to the counter, saw us both and said someone will be with you shortly. Joey and Sam did not make a single recommendation we did not like. But we showed him again, that our coupon stated in very large BOLD type "15% off EVERYTHING", and EVERYTHING should mean everything, including our simple little duvet. Fast forward to the check-out line when I was paying for my items. The cons: Some shipping issues and durability concerns. I felt as if she had made the assumption that I was going to DEMAND or had already DEMANDED a return. west elm sells furniture, houseware and home dcor that's modern and affordable. I can't get anyone at West Elm to help me get my items delivered. My hard earned money went in purchasing a unit an "entry way" system and after a nine (9) hour marathon only bringing me agrivation and frustration to be told they CANNOT HELP ME!!! This is actually impossible because you have to choose one or the other. We heard today why our Harmony sofa is 30 days late and countingtheir USA factory (owned by a separate company) has shut down production because they depend on Vietnam for components. I request to speak with a manager (I guess this is corporate: 'Leadership team' - aka a joke of a team who want to feel important.) When asked what I needed, all I simply said was, "I'd like to do a return, please." it is near IMPOSSIBLE to get through to them. when management called me i said i am on the way 10 minutes away, hold on. I called ahead of time to ask of I could use a coupon on this bench and customer service said yes. I ordered a concrete coffee table in 2017 and was told 2-3 weeks delivery. I took off work that afternoon. West Elm shoppers are oftentimes in search of a unique lighting piece to brighten up their spaces. Customer-favorite West Elm is known for their high-quality furniture, specializing in modern designs and mid-century styles. Shame their furniture is so nice. Extremely frustrated and will cancel my order. A few more weeks pass and we contacted to set up a time for delivery. I just had the most amazing customer service here. Press question mark to learn the rest of the keyboard shortcuts . For sheets sets, prices usually start around $90 and can up to $350. It is an L shaped sofa that has a hinge to remove the elongated piece to separate which looks nice and allows one to switch up the look. Net, I didn't buy anything. He then asks what store I returned the blanket to. Want to be talked down to? If you want something that is long lasting don't shop here. Try this west elm out. I had a reward credit for $300 with the WE credit card and I decided to purchase something in the store in July that only needed $200. This post may contain affiliate links. I basically wasted 1h30 trying to find a sofa and table that could be delivered within a week, at the end of transaction she tells me it will take 6 weeks to be delivered , they were charging me a delivery fee for each item and the manager who really is rude and has an attitude didn't even try to accomodate me by dropping at least one of the deliveries fee of $75 on a $3500 purchase! Thank you again Rico; and see you soon! I felt bad for them though cause they were trying to help me on a cancelled order I didn't get refunded for and the internal service agent kept on purposely hanging up on them multiple times when asking billing questions! She initially suggested the date got pushed back because I had missed the delivery call. West Elm shoppers appreciate the styles and selection of rugs available, but there has been some mixed feedback when it comes to delivery issues. It was a bummer, since we had made the drive over and wasted a large amount of time. This is my third time here and they are not only neglectful to help but rude when approached and asked about literally anything. Now if their supply chain people could get their act together I would reconsider. I want to remodel my house every time I go in there! From pop-up storage tables to marble and glass tables with interesting geometric designs, purchasing a West Elm coffee table can set shoppers back anywhere from around $300 to $1300+. They never called so I contacted the corporate office. CREDT CARD "POINTS": We were not completely informed that the "earn $25 for every $250 spent" comes in the form of coupons you receive in the mail.
Multi Level Home Theater Seating,
Lamy Pico Imperial Blue,
Articles D