This is for disabled people. You can click on an order number to view the details of that particular order. Expedited shipping methods are available for select products. After more than a week, I called to find out when I could expect the new scooter and was told that they were out of the black model and it would be a few weeks until it came in. I didn't want nothing or no one to touch my new scooter. Discovermymobility.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. United States Warehouse: 1100 Broadway Mall, Hicksville, NY 11801, United States Canada Warehouse: 810 Chemin du Golf, Verdun, QC H3E 1H4, Canada Australia Warehouse: 150 Jedda Rd, Prestons NSW 2170, Australia Poland Warehouse: Aleja Krakowska 189, 05-552, azy, Poland.. KUGOO Brand Exclusive Distributor in Turkey: Go Tek Akilli ve Teknolojik rnler ltd sti [Graphic reads: "Track your order status. shipment, depending on your choice from the Track your Order | AT&T Get your latest updates on your AT&T order by entering your order number and zip code. Providing expertise and quality products for over 20 years. We placed an order. Find the order you want to check. Also, I asked for a copy of our invoice which I still have not received. There was a guy, who basically knew nothing about scooters and told some nonsense to my friend. Read full review of Discover My Mobility and 9 comments. MyNSMOrder.com is where you go to track your order with National Seating & Mobility. The companies customer reviews sounded terrific - but I wonder how many are real. Thanks for your understanding and patience. THERE'S JUST ONE MATRIX CF 34 LBS PORTABLE MOTORIZED WHEELCHAIR! I returned it with proper RMA, via UPS and was told that the batteries were fried. I used it to go to a doctors appointment and was on my way down the street while students walked behind me. Note: Please allow at least one business day for . Looked great. I was given the option to cancel the order and I did on 10/24/21 with an email to Mary Lumpkin. *Oh let me not forget you have 30 days to return it but if you do decide to return it the company must receive it before the 30th day Ended up having to purchase the accessories elsewhere because they are required in some instances for travel like a rear view mirror, a cover and lights for night driving. We purchased the air hawk for $1987. As the receiver, it is your responsibility to track your order.Please go to the corresponding website to tracking your shipping status as per the shipping tracking no offered by ZonDoo service team.And you're welcome to send us emails to service03@zond-tech.com if you have furhter query or concerns about your shipping and order status. Although they state shipping is free, when returned there is 20% restocking fee plus an additional $397 for their shipping cost. Discovermymobility.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats. I did not receive email confirmation in 3 days so called to find the status of the order. Subscribe to get special offers, free giveaways, and once-in-a-lifetime deals. We looked up Discover My Mobility and found that the website is receiving a high amount of traffic. Recent updates make it more user-friendly and informative so you know what's happening with your order throughout the process. Hes been extremely unhappy and well the website doesnt provide much information that maybe actually needed for a customer now that is too late for my family. time only. ORDER PROCESS 1. Discover Your Mobility 32 E 10 Mile Rd Hazel Park MI 48030 (586) 697-3198 Visit: discovermymobility.com Is this your business? However, they still sell it on their website for much higher price. BBB reports on known marketplace practices. This process is automatic. You can click on a tracking number to track your package online. This lift carries a one year warranty from who. Return policy horrible! www.topmobility.com is using a security service for protection against online attacks. Our Products Experts are ready to help on the phone or on Live Chat, EXCLUSIVE OFFERS ON SCOOTERS, LIFT CHAIRS, POWER CHAIRS & MORE! We want to make sure you get your items as soon as possible. Be honest with customers Tell them the truth, Ridiculous Refund Issue, Did not send the order and no refund, Read full review of Discover My Mobility and 1 comment. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information. I waited 6 weeks, no shipment was made, I called in and they told they do not have it in stock. will determine the appropriate carrier for your I need an extra push on gravel, grass. 6. They refuse to respond and do not pick up the phone when I call. I told her, trying to explain why I was on edge, that I had received a diagnosis of Stage 4 (end stage) cancer the previous Friday at which time she cut me off screaming "Just because you're dying doesn't give you the right to be an a$$hole." Discover Your Mobility-Love my Air Hawk but am somewhat put off by being put on hold every time I have tried to contact them and made to listen to 5 minute infomercial after already buying their product. All Rights Reservered. I would urge all never to do business with Discover Your Mobility. We said we'd not accept delivery from UPS and have it returned without every handling, opening My friend said that it was his worst deal with the company Discover My Mobility. locate and purchase the part you need and even provide nationwide repairs in your Please allow extra time for your order to be processed during holidays and promotional sale seasons. Easy, done. Customer will be notified as soon as Truck-Freight items become . Discover My Mobility Customer Support Rated Extremely Low. Ship to ; Customer Service Transaction ID To track your order, enter your order number and the phone number or shipping postal code used to place the order Order number Phone number or shipping postal code Check status perfect condition. ComplaintsBoard.com is a leading complaint resolution website on the Internet. Contact us. www.topmobility.com is using a security service for protection against online attacks. If you need to change or cancel your order, please contact us immediately because we process and ship orders fast. The Remote Control Feature Of The Tech 4 Offers A User The Freedom To Do A Great Many Things That Can Not Be Done Without The Remote Feature. This is a multi-location business. So, I paid $1495.00 for a $1995.00 scooter. By Email Address OR By Mobile Phone Number (US & Canada Only)* For your complete order history, or to search your orders by part number or part category, log into your account. I'm disabled, but it comes boxed as if I am superwoman. How will I know my order has been shipped? Track Your Mobility Scooters Orders | Top Mobility Shipping Policy Shipping Methods, Rules and Costs Shipping to Canada International Shipping Oversized Products Tracking Your Order When can you track your order? Find company research, competitor information, contact details & financial data for Discover Your Mobility, Inc. of Hazel Park, MI. There are so many choices now. The service requires full cookie support in order to view this website. Get the latest business insights from Dun & Bradstreet. Discover My Mobility, Mike Woods 66 East 10 Mile Road Hazel Park, Michigan United States Phone: 8668689694 Web: disco Category: Mobility Aid - Wheelchairs, Scooters, etc. Discover your mobility was to send a new one. To track your order, enter your order number and the phone number or shipping postal code used to place the order. Called to cancel before it was delivered. Discover Your Mobility Coupon. Find the worlds largest online Mobility Store with the absolute largest selection of handicap mobility scooters, wheelchairs, patient lifts, ceiling lifts, pool lifts and more. Proof of service due by 9/15/2022. through their mobile phones or other daily-use wearable devices. The home owner calls my office every few weeks with complaints. The instruction manual is not very detailed. Order number. While Discover My Mobility has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. See what our customers say On their web site it shows that they have repair people here in WA and close to my home this one reason I bought it from them. Claim it now! Purchased the EW-46 mobility scooter for my dad I. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints. DON'T GET FOOLED BY CHEAP IMPOSTERS AND LOOK-A-LIKES. Hi. Now the lift is repaired installed. International Association of Better Business Bureaus. The guy got stuck on the lift and had to have fire dept remove him. The non adjustable air height is way too high to allow the chair to park under any normal height dining room table. (Attachments: #1 Exhibit Complaint) (Bonds, Kurt) NOTICE of Certificate of Interested Parties requirement: Under Local Rule 7.1-1, a party must . Modifications or cancellations cannot be made once the order has been inputted into the system. Desired outcome: If you are not home when the delivery is made, a notice card will be left by the postal service to advise on how and where your delivery can be collected. DO NOT BUY FROM THEM BEFORE READING REVIEWS ! Forget about ramps that angle bc it won't turn sharp enough. Less than ideal surfaces it feels like I'll tip over. This complaint was posted by a verified customer. TRACK AN ORDER PLACED ONLINE *Order Number: *Billing Zip/Postal Code: Submit TRACK AN ORDER PLACED IN-STORE *Order Number: *Shipping Zip/Postal Code: Submit Ship To . & place an order. If you are unable to find your order using your email address and the last 4 digits of your credit card . I made a pithy comment to which she attacked me verbally. I made a pithy comment which I shouldn't have about always blaming the computer. Your package may be delivered to you either by the local post office or a local courier service. business day. I ordered scooter trailer 1.5 month ago. A shipping confirmation will be emailed to you as soon as your purchase has been shipped. There are two types of Mobility Tracking: Active Tracking and Passive Tracking. It is not from this company because they wont warranty this. Docket (#1) PETITION FOR REMOVAL from Eighth Judicial District Court in and of the State of Nevada, Case Number A-22-854271-C, (Filing fee $ 402 receipt number ANVDC-7020164) by Discover Your Mobility, Inc.. $50 off (7 days ago) Take $50 off your 1st basket, $15 off your 2nd and 3rd, . Orders are usually processed within 48 hours of request and shipped the day after processing. Express and the United States Postal Service. Well guide you through the process. October 2021 contacted Discovermymobility.com to ask about the compatability of the leade acid battery charger with the new $600 upgraded lithium batteries I was purchasing. number and you'll be back on the move in no time. I just saw your comments on discover mobility I plan on having on That the lift be completely replaced and the homeowner be compensated for his discomfort sitting on a lift waiting for fire dept to remove him in the middle of the winter. *When delivered its literally boxed inside on a women Planck you have to maneuver through, that someone needing this scooter wont be able to do in their own. order. After using it twice, it stopped working. Once a lift that is a corkscrew lift of sorts gets bent a little it is ruined. Once you're on the page, simply enter in your order number and phone number, and select the. View D&B Scores & Ratings. Sign in to check your order Go to your order history and sign in. When, it did not come in 2 weeks, I called them. As a result, only 0% of 12 complaints are resolved. ***************** Transaction date Jul 5, 2022 20:02:16 EDT Track Your Order The All New Tech 4 High Quality 5 Star Remote Control Driving Power Wheelchair That Folds Up. day) is required for processing in-stock orders. Please put in your trackingnumber in the field below. Orders are processed in the order they are received. order? So, when ordering, please make sure you select the correct model and color for your item because we cannot modify your order(s). Simply enter your product model BBB is here to help. I want to return it but was told I have to pay for shipping and 20% restocking fee. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. I asked if there was a problem and she immediately blamed the computer. Search for your order Go to My orders. He decided to order scooter and before he did it, he called to the customer services. My friend was lucky, because he was a fan of the scooter and knew a lot. I called this company several times. In early summer 2022, the steering rods fell off and my husband had to do the repair himself with the parts parts sent by the company. 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. Our scan shows Discover My Mobility website is free from malware and phishing activities, which are types of online threats that can include viruses, worms, Trojan horses, ransomware, and other malicious code, as social engineering tactics used to trick users into sharing their personal information. Refer to the chart below for estimated delivery The entire scooter with the battery is 66 pounds, not 48. it cannot be taken on board as a carry-on. are typically processed and shipped within one The person who answered, who I later found was the manager of the 800 operation, took a very long time to find my order of a manual wheelchair ( I was an established customer and had bought a electric wheelchair from them before.) The parts arrived damaged go figure. We found clear and detailed contact information for Discover My Mobility. Below is a listing of all the items you've ordered from Spinlife and their status. I requested order cancellation and refund. Merchant Discover Your Mobility ***************** ************Invoice ID ****** Description Unit price Qty Amount Grow your business. Using your order number and postal code or phone number, you can view your order summary, status, estimated delivery date and more. Thats my issue. Which means you dont have any idea how to first begin to use it, how to operate it, where any accessories are supposed to be attached. can relax knowing we're available to help for a single flat fee*. I have a disability an needed a scooter bad a foundation meet my needs to pay for a scooter. We watched all the videos before purchase to be sure it would be what I needed. Content Hub . Tracking a Mobility order (new wireless device): After you place your Mobility order, you'll receive a confirmation email with your order number and a link to track your order. The free cup holder is flimsy plastic with a metal bracket that doesnt even fit over the arm of the chair. Copyright Ordered a mobility scooter on 5/28/21 for $1, 795, invoice #615946. I would purchase elsewhere. Sent email and called and nothing. I have sent emails several times letting them know the situation. To find out where your parcel is, you need to know only tracking number of your package. . any product or service from SpinLife. Birdeye helps millions of local businesses to be found online with all their reviews and accurate business information. See Estimated Completion Dates for Each Step in the Process. Check status. Free shipping on all orders from California, Buy Now Pay Later with Affirm, Klarna or PayPal, Same Day Shipping and 30-Day Money-Back Guarantee. As a result, only 0% of 12 complaints are resolved. Shipping on all orders is Now, the steering column has sheared off (see photo). Lightweight battery did not fit, so they did send me a replacement after I mailed back the bad one. This scooter came to me on my birthday. So how is the user supposed to sit at the table for meal?? Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. SAFETY NOTICE: ComplaintsBoard has analyzed Discover My Mobility and determined that it has perfect credibility and is completely trustworthy, with a legitimacy rating of 91%. DO NOT BUY ONE! 03/02/2023 I have ordered 2 Air Hawks from them (one for upstairs and one for downstairs and outside), and I've been really happy with their product and service! Claim it now! We It's easy to get the right part for your product. Check on your phone, accessory, and connected device orders. Dont get me started on the cheap plastic bracket on the umbrella holder that broke when I tried to install it. She started to verbally attack me. Subscribe to get special offers, free giveaways, and once-in-a-lifetime deals. I asked if I could exchange for something else, but cost almost half of the purchase price then I could get stuck with something else that doesn't work. FREE SHIPPING IS EXCLUDING PARTS Whether standard delivery Please note that the number of days quoted for I asked if there was a problem and she went into a tirade about the computer. Home; Discover your mobility coupon; Filter Type: All $ Off % Off Free Shipping . Don't know your order number? Orders placed on You sent a payment of $1,699.00 USD to Discover Your Mobility (*****************) Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL. Recent updates make it more user-friendly and informative so you know what's happening with your order throughout the process. This one fits perfectly in a small space next to the hot tub. Discover My Mobility, Mike Woods, Michael Woods, Formally called Planet Mobility Rip-off return policy and past convictions for Fraud Hazel Park Michigan Print this Report This is a company selling something to help these people. Ki Mobility is dedicated to developing innovative seating and mobility products that provide optimal performance for the rider! And the company makes it financially impossible to return it if you aren't happy with it, so their return policy is crap. When will I receive my Tracking numbers are assigned to packages as soon as they leave the distribution centers. How It All Works. SpinLife is the only national retailer with our own network of technicians, so you home with our own team of service technicians. The catch, they don't show you in the video is there is no locking mechanism for when you close the chair, when you pick it up it opens. Bought the Optimus. Contact us Merkur LLC 154 Kingswood Irvine, CA 92620, USA (217) 395-5758. Depending on your area, most orders will be delivered by the local post office, so the package might be delivered along with your regular mail. This website offers payment methods that provide the option for customers to get their money back, which could be a positive indicator of the company's commitment to customer satisfaction. BBB Business Profiles are subject to change at any time. following options: When will I receive my I hope you can help get this matter resolved. I would be buying new batteries is a short period of time. Check status. Be advised it must be used only on paved surfaces and feels flimsy. It took forever with me listening to the service person type. This site uses cookies to enhance its security to maximize user experience, including enabling personalized advertising and content based on your browser habits and allowing us to analyze usage so that we can . times. It is supposed to have a 3-year warrantee and it has not even been a month! The Easy Travel Foldable Scooter $1,699.00 USD 1 $1,699.00 USD. I guess legal proceedings are needed or a charge-back through the credit card company. For example Id have to pay aside from shipping another $500 to return it which means I working receive my entire purchase cost price refunded. Need to file a complaint? I tried to explain that I had gotten a diagnosis of Stage 4 cancer, probably terminal, last Friday Her response will stay with me forever, she screamed, "Just because your dying doesn't give you the right to be an a$$hole!" Order Number. The free headlight and horn is a cheap, mass produced, Chinese sourced bicycle part they try to convince you fits the AirHawk. The order number will appear in one of the following formats: ES12345678 or TD0012345. Are Received In 3 To 5 Days. Select the Correct Model and Color We want to make sure you get your items as soon as possible. Choosing a selection results in a full page refresh. I ordered a $1495.00 3-whelled scooter a few years ago. I was told that the credit card company would not accept the refund because it has been too long since the purchase. *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. So even though it can be taken apart and loaded into 3 pieces, wheeling it into an airport and checking it in at this weight is a serious problem. EW- 72 scooter not working right and can't even get a call from a technician. Comes with two batteries, charger, 2 wireless remotes, even an elastic plastic cover for the control box. However ComplaintsBoard has detected that: Purchased a scooter from this company. Tracking number or tracking code is a unique number assigned to each package, which allows you to monitor the movement of the parcel between the countries or even inside one country. I call the manufacturer as well as went to a Batteries a+ Bulbs store and they told me the Lead acid charger is not strong enough to charge the lithium Ion batteries to full charge. -, Heavy Duty / High Weight Capacity Wheelchairs, Heavy Duty / High Weight Capacity Scooters, Heavy Duty / High Weight Capacity Power Chairs, Heavy Duty / High Weight Capacity Patient Lifts, Learn more about our Nationwide Delivery & Service. He understood that it Share your photos and videos with others to prove the truth of your words. www.discovermymobility.com for in-stock products order status page. Over 100,000 businesses use Birdeye everyday to get more reviews and manage all customer feedback. Orders delivered within the 48 contiguous states should arrive in 3 - 7 business days, depending on delivery location and product availability. You get the bare minimum from this company and no support. That is a direct quote. If you do not know your order number, please enter your email address or phone number below to have a list of your 10 most recent order numbers sent to you. Additional time (typically one business You will be redirected once the validation is complete. BBB Business Profiles generally cover a three-year reporting period. Discover. I have called the company and they told me to call EWheels for answers, they wanted a video of the issue which I can't figure out how to send. I researched pool lifts until I found the Triton Pool lift from Discover Your Mobility. I also needed a replacement battery. *CUSTOMER IS ALSO RESPONSIBLE TO PAY %10 percent of the purchase price to return, since they wont be able to resell and will only sell the parts. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. It was delivered on 8/31/22, for my husband who is disabled he has driven it very little but right off the bat notice there is a lag time when trying to move forward or backward sometimes having to wait a minute or so before trying again to get it to move. Learn more about Birdeye. Tracking Came with free accessories, as a bonus. You can depend on your NSM Care Team to be efficient, knowledgeable and reliable. Instead they are merely taking advantage of the disabled. This comment was posted by a verified customer. . I asked if they had other colors in stock and was told they had the blue model. Click here to get notifications about new complaints of Discover My Mobility. Submit a complaint and get your issue resolved. View the Current Status of Your Order. We will attempt to notify you by email and provide a tracking # when your product(s) ship. Cons: I called to check on an online order made 3 days previously. Getting a run around as to who can even fix it and I have paid for it. Purchased this EW-72 the middle of Aug.
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