The integrated tech in our e-bikes and our growing network mean that we can take our Peace of Mind guarantee to the next level. VanMoofs are substantially cheaper than prestige brands like Stromer. I have Peace of Mind Maintenance - do I still need a Maintenance Package? Riders in the US can utilize the full 350W of continuous power. Next, you need to attach the front wheel; this is where I ran into some trouble. VanMoofs are expensive because of their build quality, technological innovations and expected lifespan. If you're looking to add some joy to your daily grind, the latest offering from Dutch e-bike brand VanMoof, delivers. Best,Team VanMoof. All rights reserved. Cold w You can book a repair appointment in one of our Brand Stores, Service Hubs, or certified workshops via the Help section inMy VanMoof. Alternatively, you can book a repair or ship-in repair via your VanMoof App.Best,Team VanMoof. I'm currently on a Live Chat and getting nowhere 35 minutes into the chat. Levels 1, 2, 3, and 4 offer low, medium, high, and maximum motor support, respectively. You can contact us viathis link. a deputy editor and Verge co-founder with a passion for human-centric cities, e-bikes, and life as a digital nomad. VanMoof offers three years of theft and maintenance(Opens in a new window) coverage for $398 apiece, or both services for $690 (a $106 discount compared with buying them separately). authenticate users, apply security measures, and prevent spam and abuse, and, display personalised ads and content based on interest profiles, measure the effectiveness of personalised ads and content, and, develop and improve our products and services. We can imagine that it must be frustrating to experience issues with the bike and then to not receive sufficient help.Please send us a message on Facebook or Twitter if you have any questions or need help. To secure your bikes back wheel and activate its alarm, just tap the integrated Kick Lock. I have a Peace of Mind Maintenance service? If you're looking to jump on the e-bike bandwagon(Opens in a new window), the $2,198 VanMoof X3 is an excellent option worth serious consideration. Maintenance Packages 13. Intriguingly, it also boasts 25 dedicated bike hunters on the staff roster to track down stolen vehicles. 4 7 comments Add a Comment mrbananagrabberman 3 yr. ago Our expert Bike Doctors make sure you're never off the road for long. There are 190k VanMoof riders around the world. As a general rule, your saddle should be the same height as your hip when standing next to the bike. Please keep an eye on our website to be the first one to find . You simply plug the included power cord into the port located on the frame beside the reset button, and the other end into an outlet. The feeling of riding electric can be hard to put into words. This will prevent further damage to the wheel and/or axle. I went to Amsterdam to a shop for an outlet bike. Regarding new features, the Halo Rings next to each grip are the most visible change from previous VanMoofs. The Halo Rings are meant to show speed, charge remaining, current pedal-assist power level, and more through a series of light bars and animations. If you plan to haul anything, I recommend getting the front basket accessory. Repairs & Maintenance 12. Can I borrow a bike while my VanMoof is being serviced? Thats proof not just of VanMoofs popularity, but the increasing prominence of E-Bikes generally. If you need more assistance, please reach out to our support team via the Live Chat, Facebook or Twitter DM. In April alone, it says I took 11 rides totaling 9 hours, 42 minutes. If they can't, we'll replace your bike with one of the same (or better) age and condition. Learn more. The brothers sought to future proof cycling with new solutions and innovation. VanMoof maintains some bike shops around the country, but its much easier to purchase a bike online. The Maintenance Packages replace the standard check-up and are designed to give our riders more clarity and m Not only do we want to get your bike back in tip-top shape - we also want to make sure you dont have to miss your bike for too long. Its just you, the bike, and the Booooooooooost. Read more How can I book an appointment at a Certified Workshop? If yours isn't working properly, please take your bike to a VanMoof brand Because our chain is fully enclosed, it's not necessary to clean or lubricate your chain as often as on a regular bike. Well also notify you if any additional repairs are necessary. The warranty is limited to the replacement of defective parts, and doesn't cover normal wear and tear, improper assembly, or maintenance. For this review, VanMoof sent me the black X3. I also didnt miss the old top-tube matrix display. Fortunately, there's an easy fix for this issue(Opens in a new window): gently wedge a flathead screwdriver between the brake pads and wiggle it a bit to pry them apart. In May, the X3 became my primary form of transportation after my car broke down. I still felt a few clinks and spinning pedals, especially when mashing down hard on the cranks when in a hurry. Here's what they'll do:- Tighten and lube the chain- Adjust the brakes- Align the wheels- Check the gearing- Retighten all bolts- Lube the brake and shift cables- Check the tire pressureAfter your first check-up, we recommend proactive maintenance every 69 months to keep everything running smoothly. In the app, you can set the horn to either a party horn, submarine, or chime sound. VanMoof haven't actually confirmed this big reveal is in relation to the S4, however. Don't be. At 45.8 pounds, the X3 is just slightly lighter than the 46.3-pound S3. You can get in touch via email, chat, or stop by one of our brand stores. From there, it's just a matter of attaching the pedals, double-checking that your handlebars are secure, inflating the tires (to 2.5-3.5 bar/50psi), then adjusting the saddle and handlebar height. Neither had any background in the cycling industry, but this made it easier for them to innovate. The phrase was uttered by co-founder and CEO Taco Carlier to justify the removal of VanMoofs iconic matrix display for a new Halo Ring interface. This method worked so reliably during my first month or so testing the X3 that I never really learned how to manually unlock the bike, and that turned out to be a mistake. Provide you with a great user experience. I had been wondering how VanMoof would use the new multifunction buttons located just below the bell and boost buttons. Available for the VanMoof S5 & A5. The bikes don't work and the support is awful. Hi William,Thanks for your review and feedback.We sincerely apologise for the delays in getting back to you and that you have lost trust in our brand. Thats why Im a big fan of the premium belt-driven pedal-assist e-bikes sold by Ampler and Cowboy. It raised a staggering $128 million in just two years. Its very hard to get ahold of customer service and any repairs dont in the US are a major pain. We set up every new VanMoof bike to make sure it's ready-to-ride, but it's normal for some parts to work a little loose after a while. VanMoof does make a bike in a smaller size, it's called the X3 and it's pictured above. No. As part of a recent app update, VanMoof removed an option that let riders switch between region settings. Hi Tobias,Thank you for your feedback.We are sincerely sorry to hear that your VanMoof experience did not take place as it should have and that we have disappointed you with our service.If you need a repair for your bike, please book it via your MyVanMoof account. This newsletter may contain advertising, deals, or affiliate links. But thats not the S5. The X3 features a quiet 250- to 350-watt front-wheel hub motor with 59Nm of torque. Wed be happy to assist you there.Best wishesTeam VanMoof, So had a reply via trust pilot saying they are here for me but no one actually contacting me or replying to my email directly im happy you found the time to respond on trustpilot but that time could of been spent actually opening up communications directly and maybe start helping me fix my bike I havent got twitter or facebook so once again unhelpful(but you are here for me)Customer support is trash,most people use our vanmoof to get to work!! VanMoof also offers several services, such as Bike Hunters to recover a stolen bike and maintenance. This way, youll be able to book a test drive and get a feel for the bike before committing. The last time I heard it was in April, 2022, when I rode pre-production versions of VanMoofs new full-size S5 and smaller A5 electric bikes. New multi-function buttons have been added below the bell (next to left grip) and boost (next to right grip) buttons. 7. Instead of phone lines, we have our Live-Chat, where you can ask our chat bot Boost for a human agent. Did you find it helpful? Various awards from the likes of Gizmodo, Wired and Red Dot are testimony to the companys continued growth. It rode find for two days then stopped responding to pedal assist or boost button. In the four months I've been testing the X3, the app says I have taken 38 rides, covering 193 miles at an average speed of 9.1mph. These bikes are way too expensive for the quality of the product. The setup process is fairly straightforward, but if you're not particularly handy, you may need help, as I did. $1,400 cheaper than the outgoing model, yet with hydraulic brakes, double the torque, and double the gears. VanMoof has stayed true to that vision despite its exponential growth. Cowboy makes several models, including the 2,490 (around $3,000) C4, which supports wireless phone charging. It doesn't cover flat tires and vandalism. You can then sit back and relax while the Bike Hunters do their thing. Best wishes,Team VanMoof. Yes It was cute at first, my daughter even offered a little dance to go with it. Discerning Cyclist is a participant in the Amazon EU Associates Programme, an affiliate advertising programme designed to provide a means for sites to earn advertising fees by advertising and linking to amazon.co.uk. We're sorry you had to wait so long for your bike to be fixed. Regardless, because this part was missing, the front brake pads on the bike were pressed together, preventing me from being able to attach the wheel. One year later and both e-bikes are now finally being delivered to customers, well after their original target of July 2022. If you would still like to buy from the high street, the website offers a search function to find your nearest retailer. Reddit, Inc. 2023. I have POM.Just ordered a powerbank, expected delivery date: after September 1st.Bike is very nice, but your service is below par for such an expensive product. It's a good thing the X3's brake levers are easy to engage with one finger, because I always ride the brake on the way down. Eventually found it after a few tries. Browse by topic to find what you are looking for. As well as the upfront cost, buyers have the option to add some extras. Prior to joining PCMag, I was a reporter for SC Magazine, focusing on hackers and computer security. Take our Bike Quiz tool to discover what type of bike you actually need. What we'll do Inflate tires Lubricate drive chain Check and tighten all critical nuts and bolts Check brake pads and replace if needed Check rear hub and adjust if . Ride the future. The X3 has a more compact frame, 24-inch wheels, and a small metal rack on the front with two elastic cords to secure your cargo. The Bike Hunters will immediately get to work and recover your bike. Hope delivery will be performed as scheduled, since in past this was mentioned often as not very reliable and quick. Ill leave that for you to decide in this uncertain and inflationary world. provide checkups and repairs for all VanMoof models. Yes! After your first 620 miles of riding and every 1,550 miles afterwards, our Bike Doctors will perform a maintenance check on your VanMoof bike - for up to 3 years. Read more How to charge your e-bike and battery care Both the X3 and S3 come with a three-year limited warranty(Opens in a new window) covering all original components minus the tires. They looked on, curious and amused, as I struggled to unlock the bike, which was flashing and making a racket. They feature the same motor, battery, and smart technologies (more on these features in the next section), and only differ with respect to frame design and wheel size. VanMoof just announced its latest premium electric bikes: the full-sized S5 with 27.5-inch wheels . The S3 & X3 have custom brake calipers, levers, and mounting points, and the hydraulic braking system is not compatible with the Our S frame models use a standard 28'' wheel, while the more compact X frames use 24" wheels. Find out how we combat fake reviews. Electronic problem with my bike - dont live anywhere near service centres and cant speak to anyone - tried email, chatbot and several requests for human contact- no response! Well cover: 1. I had to wait 7 weeks for a service appointment. One issue that hasnt been fixed is idle battery drain, but VanMoof tells me that a firmware update is coming to solve it in two weeks time. What can I do to keep my brakes working well? Our built-in anti-theft features including tamper detection, onboard alarms, GSM location tracking, and remote lockdown mode give bike thieves nightmares. Hi there,Thank you for reaching out to us. Cookie Notice If you do not want us and our partners to use cookies and personal data for these additional purposes, click 'Reject all'. Chatbots are a bad - and cheap - excuse for lack of proper customer service.When trying to reach a real person, the chatbot would not let me. Theft protection means that VanMoofs team of Bike Hunters will track down any stolen bikes. I own a (new) Limited Edition S3 Bike. Same tech, different style. After fumbling with it for a bit, I called in my neighbor for assistance, and he completed this step for me. Of course this is warranty.Very professional team in Eindhoven.Thank You! When creating a new account in the VanMoof app, it asks you to enter your name, email address, phone number, and country. Dont worry if you don't have a service location nearby. Everything you need to know. Its our way of keeping your bike on the road, and out of the workshop. Those issues were all corrected by an over-the-air firmware (v1.20) update released in mid-April before I could even report them back to VanMoof support.