click here to fill out the online warranty form. for square, etc. the repair expenses or a replacement product (identical or equivalent value) if your product is beyond repair, the shipping cost from the repair center. After 11 years Costco Members receive an exclusive value on Briggs & Riley travel pieces through Costco Next. Warranty repairs must be carried out at an approved Victorinox service center. Modern Leather Goods is the only authorized Luggage repair center in New York City. A process and handling charge of $15.00 is applied to all watches sent for repair. A Return Authorization number is required for all products shipped to Victorinox Travel Gear. Victorinox Swiss Army, Inc. guarantees all Swiss Army Knives and cutlery are made of first-class stainless steel and provide a lifetime warranty against any defects in materials and workmanship. After 11 yearsIf your product is no longer within the warranty period, we offer a high-quality service at a reasonable price. Most luggage repairs can be done while you wait! Swiss Military products are warranted against manufacturing defects in materials and workmanship of the product in India only. If at that time, the customer elects not to provide Swissgear.ca with an approval for the repair work as well as a credit card number, Swissgear.ca will cover the cost to return the non-repaired product to the customer using Purolator Ground freight. Everything we need to know is in the case. No Sales Tax except Florida! The electronic Subsequently, the lifetime warranty not entitled to the second-hand user, rather than the first-time buyer. While repairs will be carried out professionally, we cannot guarantee the preservation of the original appearance.This warranty gives you certain rights and you may also have other rights, which may vary from state to state or between different European countries. Shoes and Apparel. We are also recommended by many other Luggage companies. You have exceeded the maximum number of characters, try reducing the number of characters using abbreviations: st. for street, sq. The company respectfully reserves the right to determine whether or not the problem is covered by Swiss Militarys warranty. SWISSGEAR : Luggage Target / SWISSGEAR : Luggage (38) How are you shopping today? Victorinox Makers of the Original Swiss Army Knife High quality products Watches, Cutlery, Travel Gear, Apparel and Fragrances Order online now! 2 W 32nd St. Suite 401 (4th Floor)New York, NY 10001. This warranty gives you specific legal rights, and you may also have other rights which may vary from province/territory to province/territory or from country to country. This wear & tear is not covered under the warranty. If company feels that repair is not possible, a replacement can be given. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. The warranty extends only to the products original purchaser. A process and handling charge of $5.00 is applied to all Swiss Army Knives sent in for repair and a $10.00 process and handling charge will be applied to all cutlery repairs. This warranty does not cover the life of the battery, damage resulting from improper handling, impact, and normal wear and tear. $149.99. We service handbags, garments, shoes, jackets, any leather item. We can repair or revive your fine leather goods. WENGER BUSINESS GEAR GEAR WATCHES Victorinox Swiss Army, Inc. warrants, for a period of three years from the date of original purchase, the dial, hands and movement of Victorinox Swiss Army, Inc. and Wenger watches to be free from defects in material and workmanship. Our most premium collections are accompanied by premier warrantycoverage. To locate the closest authorized repair center, please contact Online Customer Support. If we deem that the case is non-repairable, we will replace it with the same or an equivalent valued model, free of charge. Collections covered: select styles in Travel Accessories 4.0. With the exception of Hartman, and Brics items, you do not need any documentation. FROM THE MAKERS OF THE ORIGINAL SWISS ARMY KNIFE, 2023 Victorinox Swiss Army ASI: 93755 PPAI 113873 SAGE 56600 UPIC: # swisarmy. We are authorized by, Andiamo, Boyt, Brics, Briggs & Riley, Delsey, Genius Pack, Hartmann, Lipault, Pathfinder, Samsonite, Travelpro, Tumi, and Victorinox(Swiss Army). Proof of purchase from an authorized seller is required and shipping costs to our repair center are the responsibility of the owner. Any repairs carried out will restore the intended functionality. EDIT: I forgot to mention that the warranty for SwissGear backpacks is 3 years from the date of purchase. The SwissCard casing is covered by a one-year warranty with proof of purchase. Yes, from the date of purchase. select items from Lifestyle Accessories 3.0. Wenger Business Gear products are backed by a three-year warranty from the date of purchase against manufacturing defects. If your product is no longer within the warranty period, we offer a high-quality service at a reasonable price. Note that the electronic device/function integrated in your travel product is not covered by this warranty. Years One Through Five Total Protection - for five years from the date oforiginal purchase, the Global Lifetime Plus Limited Warranty covers functionaldamage caused by common carriers such as airlines, taxis, trains and cruiseships, as well as defects in materials and workmanship. From the Swiss Army brand, this Victorinox carry-on is ideal for frequent . Products covered by the Lifetime Warranty are guaranteed to be free frommanufacturing defects in materials and workmanship for the life of theproduct. BigCommerce Premium Themes by PSDCenter. Note: All watches sent for repair must be insured and sent via UPS or FedEx. Damages caused by misuse, abuse, accidents, mishandling, negligence, unauthorized repair, tampering, loss of components or accessories, exposure to extreme heat & temperature conditions, solvents, acids, rain, fire etc. This warranty does not cover: Products will be accepted for suitable repairs only. Damages such as zip bursts, cracks, dents and heavy scratches to any of the components/surface. 2020 Modern Leather Goods. Damages caused by mishandling and abuse in transit. All items will be shipped only to a valid address with zip codes/pin codes. Boxes. This includes manufacturing defects and normal wear and tear with the exceptions of seams, stitching, fabric and zipper tape. Pompano Beach, FL 33069 USA. To continue please enter your Company and email to request a passcode below. SWISS ARMY/VICTORINOX TRAVELPRO ZERO HALLIBURTON. All rights reserved. All luggage repairs may be dropped off or shipped to the following location: Norwalk Luggage Co. 53 Wall Street Norwalk, CT 06850, Please include a letter describing the problem, day time phone #, email and return address, If you are looking for additonal luggage repair parts visit our ebay page: Luggage Repair Parts, ATLANTIC BOYT BRIGGS & RILEY DELSEY HARTMANN RICARDO OF BEVERLY HILLS SWISS ARMY/VICTORINOX TRAVELPRO ZERO HALLIBURTON. Should you need to return your product, please contact Online Customer Support. We do have a suggestion, if you do not want to go forward with the claim. What do I need to bring with me as proof of warranty. the repair expenses or a replacement product (identical or equivalent value) if your product is beyond repair. We will be happy to explain our different product maintenance services and how to ship your product.Collections Covered: Note that the electronic device/function integrated in your travel product is not covered by this warranty. If you have locked yourself out of your case we can pick it for you and reset the combo to whatever you want without damaging the lock. List of all Victorinox Centers / Repairs in U.S.A. (Swiss Army Knives, Cutlery, Timepieces, Travel Gear, Faschion and more). . Save on SWISSGEAR travel luggage, laptop & Travel Backpacks and more. All other cases simply bring it in. corporateorders.us@victorinox.com. They will need to see your bag to provide you the cost of the repair(s). Warranty repairs must be carried out at an approved Victorinox service center. Swissgear Customer Service says they have no repair facilities, told me to bring it to a luggage repair facility and pay out of pocket for a bag that's under warranty. If the product is to be replaced and the product is discontinued or no longer available, or, if the product is to be repaired and the spare parts of that particular model are not available, Swiss Military, at its discretion, will offer a comparable or equivalent product at a special price. Victorinox Swiss Army, Inc. warrants, for a period of three years from the date of original purchase, the dial, hands and movement of Victorinox Swiss Army, Inc. and Wenger watches to be free from defects in material and workmanship. What does authorized mean? Since that time the Victorinox legacy and distinctive Cross& Shield have become synonymous with quality, functionality, innovation andiconic design. You are required to either ship your product to us for repair, postage paid, or take it to a Victorinox store or a Victorinox authorized retailer. From the beginning of the second until the end of the eleventh year of ownership, your product is covered by the Victorinox Quality Warranty Program. If that happens the case will be sent back to you upon completion free of charge. Please proceed in Address Line 2. We have been recognized as the finest leather refinishers in NYC. If it turns out that the repair of your bag is not covered by the warranty, your service center will contact you with an estimate including repair fees and return shipping costs. Shop. During the first twelve (12) months of ownership, your product is covered by the Victorinox Total Protection Program. . The benefits to the consumer given by this warranty are in addition to other rights and remedies of the consumer under a law in relation to the goods to which the warranty relates To make a warranty claim call us on 1800 252 624 or click here to fill out the online warranty form. Thule. Office : W-39, Okhla Industrial Area, Phase- II, New Delhi- 110020, Corporate Office : JMD Megapolis 621-624, 6th floor, Sector 48, Sohna Road, Gurugram, 122001 Damage caused from misuse, improper use or accident, Misuse cutting hard substances such as frozen foods, bones, hard nuts, hard cheese etc, Improper use using item as a screwdriver, can or bottle opener, etc, Accident dropping knife on the floor or hitting against other hard surfaces, Rust and discolouration stemming from inadequate after care. I also responded and requested a replacement backpack of equivalent size/value. It means if you want your suitcase repaired under the manufacturer's warranty we are the only repair center you are allowed to bring it to. Chips in the knife blades, broken knife tips, discolouration from food and rust spots are not covered. Mainland China. This excludes damage caused by misuse or accident. Warranties Swiss Army Knives and Cutlery What does the warranty cover? Victorinox Service Centers in U.S.A. Victorinox Service Center Alabama Birmingham Huntsville Mobile Montgomery Victorinox Service Center Alaska Anchorage Fairbanks Juneau Ketchikan Kodiak Victorinox Service Center Arizona Copyright 2023 SWISSGEAR.ca. If you purchased your item through one of our retail partners, we offer a 3 year limited warranty on all backpacks, watches, travel accessories, belts, and wallets and a 5 year limited warranty on all luggage and travel bags. If you purchased your SWISSGEAR item on www.swissgear.com, we offer a 10 year extended warranty on all items. Followingthe first five years of ownership, your product is still guaranteed againstmanufacturing defects. After 11 years Damage caused bycommon carriers is not covered during years six and beyond. For practical, durable and quality made products that are made to last. This collection , Copyright 2023 LuggagePlanet.com. If this card seems to have been misplaced, please click the icon below that most closely . Warranty duration. That should tell you something in itself. Should you need to return your product, please contact Online Customer Support. Click on the "Let's Talk" Button in the lower right corner of our site during business hours. Norwalk Luggage Offers the Following Repair Services: If the original parts for your bag are no longer being manufactured, send us an email with a picture of the part in need of replacement and we can tell you if it's something that we can modify a different part in order to make your bag functional again. Please inspect your product immediately after handling by anyone other than the customer. If such defects occur, please provide the original Swissgear.ca sales receipt to serve as proof of purchase to validate your warranty. They will need to see your bag to provide you the cost of the repair (s). Modern revolutionized the luggage repair industry 20 years ago by introducing while you wait luggage repair. If your product is "beyond repair", we will suggest alternative options. Our experts at the front counter can evaluate your case and explain your warranty at the same time! Lesson learned I guess. All returns must be sent to Swissgear.ca postage or freight prepaid. I purchased a SwissGear bag in December of 2018 and one of the straps have torn with normal use and a zipper pull fell off. Northern America. Please note that this warranty is not unconditional. From the Makers of the Original Swiss Army Knife, Terms and Conditions for uploading content. How do I know if my piece is under warranty? You are required to either ship your product to us for repair, at your expense or take it to a Victorinox store or a Victorinox authorized retailer. Service. In the course of normal handling, your Product may suffer abrasions, cuts, scratches, dents or soil, which are not a part of the warranty claim. This warranty is also void if the watch has been damaged by accident, negligence, unauthorized service, or other factors not caused by defects in materials or workmanship. Knife chips and broken knife tips can often be repaired by re-sharpening. If your product is "beyond repair", we will suggest alternative options. Service. Regd. This warranty does not cover accidental damages, unreasonable or improper use, normal wear and tear, improper handling or damages caused by a common carrier, loss of use or consequential damages, nor does it cover repairs attempted by unauthorized persons. In 1897 the Original Swiss Army knife was created in the small village ofIbach, Switzerland. Victorinox guarantees that it's products meet the highest standards in all areas and quality is never compromised. For the purpose of product replacement, manufacturing specifications are subject to change without prior notice. This excludes abuse, cosmetic damage (scratches on leather or on polycarbonate or stained fabrics), incidental/ consequential damage (such as damage to or loss of content of the bag, loss of use, loss of time), abrasion, solvents and accidents. Victorinox wishes you much pleasure with your new travel or business bag. The Quality Warranty Program covers: View on Amazon. CIN: L51100DL1989PLC034797, https://www.swissmilitaryindia.com/support/. The Quality Warranty Program covers: Instead, they responded with the following message: Unfortunately, we no longer repair bags (no repair facilities). select items from Lifestyle Accessories 3.0. Victorinox Swiss Army Luggage Warranty Information Your Online Source For Luggage Free Shipping / Free Monogramming : 1-888-584-4968 About Us : Customer Service : Cart Free Shipping on all Orders! Victorinox AG Schmiedgasse 57 6438 Ibach-Schwyz Switzerland . 1+10 Years Warranty. You can Google "luggage repair" in your area to find a local Shoe or Luggage Repair Facility for them to do the repair (s). We will pick-up, repair, and return your items. Norwalk Luggage Offers the Following Repair Services: . TM. I explained the issues and provided a picture of the warranty card, which has the year of purchase printed on it. SWISS MILITARY provides warranty to the first purchaser or gift recipient of any product from the date of purchase of the Product for the period specified in the Invoice or packing date in the bar code sticker on the product packaging. FINAL EDIT: It worked! Modern can fix or replace trolley and carry handles, fix zippers or replace an entire zipper, change wheels, and locks. If the customer would like priority return shipping, they must pay the difference. Should you need assistance with your product, Victorinox offers accessible help wherever you are. Please note that leather products may contain folds, markings, grain inconsistencies and variances in shade. From the beginning of the second until the end of the eleventh year of ownership, your product is covered by the Victorinox Quality Warranty Program. Sorry, but something went wrong. We are unable to ship to P.O. Note that the electronic device/function integrated in your travel product is not covered by this warranty. Years 2 to 11: Victorinox Quality Warranty Program Your Victorinox Travel Gear purchase is backed by that samecommitment to excellence and performance. Defects not reported within the given warranty period. This includes manufacturing defects, normal wear and tear, airline handling and transit damage. When used under normal conditions for which they are designed, these products are warranted to be free from defects in materials and workmanship for two years from the original date of purchase. Call our Customer Service representative at. However, our shipping estimates are not guarantees or promises that a product will ship on a specific day or be received by the customer within a specific period. FATHERS DAY GIFT GUIDE 2023. Should a manufacturing defect appear under normal use, we will repair your product or replace it, as appropriate and at our discretion,with the same or an equivalent model, free of charge. We are authorized by, Andiamo, Boyt, Brics, Briggs & Riley, Delsey, Genius Pack, Hartmann, Lipault, Pathfinder, Samsonite, Travelpro, Tumi, and Victorinox (Swiss Army). I also provided all of the additional info they requested. Select Options. How do you become authorized? If your product is beyond repair, we will suggest alternative options. Victorinox guarantees any stainless steel product that it sells to be free from defect in material, construction or workmanship under normal use and following the care instructions. Should a defect or damage appear under normal use, we will repair yourproduct or replace it, as appropriate and at our discretion, with the same or an equivalent model, free of charge. Still waiting on a response, though I doubt I'll get through to a real person. New Bellroy leather iPhone Flip Case Wallet. There are many different factors, age of the case, type of damage and every manufacturer is different. To report a warranty defect or to get a product repaired that is outside its warranty, please contact Online Customer Support for a warranty defect RA # and shipping instructions to the nearest authorized repair center. Stay Organized and Connected Along the Way. If such a defect occurs, we will, at our discretion, repair or replace your product upon presentation of our original Swissgear.ca sales receipt, which serves as proof of purchase to validate your warranty. Any recommendations to get past the automated responses with their customer support? Unfortunately, we need the receipt to process a replacement. To report a warranty defect, please contact Online Customer Support. This warranty excludes every condition and warranty liability that isnt expressly set out herein.
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